FAQ

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No, you do not. We would need access to the entire yard being serviced. If you have a gate, please leave it unlocked so we can enter. We will close the gate afterwards unless instructed not to.

We are proud to service residents of Effingham County, Ga and Pooler, GA

Fill out our quote form here, send us an email to jose@lortegalawnpros.com, or simply call us at (912) 657-4454 with your request. We will need your name, email, phone and address as well as what services you request.

We will do our best to accommodate your specific day request, but cannot always guarantee it.

Yes. It is best to remove all items in your yard for safety and protection. For example: kids toys, cookout broilers, above ground yard sprinklers, dog chains, and all small unseen items. Ortega Lawn Pros LLC will not be held liable for damages to items left in your yard.

Yes. To protect all of our clients’ families and pets, we will not service a property unless animal waste is picked up first. We will pick up the animal waste at an additional fee.

All major work (landscaping, pine straw, mulch, etc.) requires a 50% deposit and the additional 50% is due the day of work completion.

Our mowing services includes lawn mowing, edging of the driveway and sidewalk surrounding your home, string trimming around all areas where the mower cannot reach and blowing all clippings off hard surfaces. (Shrub trimming, flower planting, flower bed treatments and clean-ups are separate services.)

Payment is due 1 day after service. If your payment does not process within 1 day after service, a late fee of $7.00 will be added. On the 3rd day of non-payment, a $10.00 late fee will be added, and on the 7th day of non payment, a $15.00 late fee will be added, along with service cancellation until payment is made in full.

We monitor the extended weather in your area. In the event your scheduled date falls on a rain day, we will service your property 1 to 2 days before it rains or 1 to 2 days after the weather has cleared.

We love animals. To protect your pet(s) and ourselves, please do not let them out while we are servicing your property.

If you skip a service, we cannot guarantee your current price or service day. Our lawn technicians work on a schedule in order to provide reliable and timely services.

Yes. In order to avoid damages to your watering system, customers are responsible for informing Ortega Lawn Pros LLC of the locations of sprinkler heads and or watering system just below the surface. In addition, customers will be liable for unforeseen damages to these items unless Ortega Lawn Pros was informed after identifying all watering and sprinkler heads in the yard.

No. Flowerbed cleaning is an additional cost. In addition, flowerbeds that have rocks cannot be string trimmed. It must be pulled by hand, which would prevent damages from throwing rocks with the weed eater.

Cancellation made on the same day as scheduled services will receive a late cancellation fee of $25.00. Service must be canceled a minimum of 2 days before services in order to prevent this charge.

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